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The Powerful Difference Between Sympathy and Empathy*

May 4, 2015 by Brent Stewart

Recently I had a problem with a new appliance and contacted the manufacturer, phoning the service number provided in the warranty information. I called on a Monday morning and was greeted with a robotic voice reciting the familiar refrain: “Due to unusually high call volume, all our customer service representatives are busy dealing with other […]

Filed Under: Leadership Conversations Blog Tagged With: Brent Stewart, coaching, communication skills, Leadership, leadership conversations, successful organizations, workplace conversations

New Feedback Conversations Program

March 14, 2013 by Brent Stewart

The Feedback Conversations program offers a solid grounding in the art of feedback, including how to conduct positive, corrective and developmental feedback conversations, how to handle defensive reactions, and how to receive difficult feedback.

Filed Under: Leadscape News

New Program Customization Services

March 9, 2013 by Brent Stewart

Leadscape Learning is now offering white label training customized to your company’s needs including training your in-house staff and mentoring your lead trainer.

Filed Under: Leadscape News

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Latest Blog Post

The Problem with the Problem Solving Mindset

This is a transcription of Cheryl Smith’s radio interview. If you’d prefer to listen to the interview, click here. Coaching is the most effective means of unleashing leadership ability and aligning people with their aspirations. As we have heard so many times, the number one job of leaders is to build more leaders. So then, […]

Recent Leadscape News

Cheryl at Reykjavik University, Iceland

In this short video, discover why leaders who use a ‘problem solving mindset’ actually prevent organizations from being able to look ahead and grow strategically.

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