Recently I had a problem with a new appliance and contacted the manufacturer, phoning the service number provided in the warranty information. I called on a Monday morning and was greeted with a robotic voice reciting the familiar refrain: “Due to unusually high call volume, all our customer service representatives are busy dealing with other […]
New Feedback Conversations Program
March 14, 2013 by
The Feedback Conversations program offers a solid grounding in the art of feedback, including how to conduct positive, corrective and developmental feedback conversations, how to handle defensive reactions, and how to receive difficult feedback.
New Program Customization Services
March 9, 2013 by
Leadscape Learning is now offering white label training customized to your company’s needs including training your in-house staff and mentoring your lead trainer.
