This is a transcription of Cheryl Smith’s radio interview. If you’d prefer to listen to the interview, click here. Coaching is the most effective means of unleashing leadership ability and aligning people with their aspirations. As we have heard so many times, the number one job of leaders is to build more leaders. So then, […]
The Powerful Difference Between Sympathy and Empathy*
May 4, 2015 by
Recently I had a problem with a new appliance and contacted the manufacturer, phoning the service number provided in the warranty information. I called on a Monday morning and was greeted with a robotic voice reciting the familiar refrain: “Due to unusually high call volume, all our customer service representatives are busy dealing with other […]
