Pam Hargis

Former senior executive with more than 30 years’ experience in corporate strategic planning, process development leading high-profile, high-risk international projects, and managing large teams with direct and indirect accountability.
Managed multiple sales functions and developed tools and programs to achieve quarterly sales and service targets.
Led a team of technology and business leaders to build and deploy a $500MM sales and service platform – the largest technology change in the organization’s history.
Mentored leaders across multiple lines of business to develop leadership capabilities and skills and improve productivity which positively impacted personal relationships at home; spoke in national forums.
Delivered two critical, multi-million-dollar claims and fraud systems with improvement in customer satisfaction by 6 basis points and associate satisfaction by ~20 basis points. Errors reduced by 50% and losses by $1MM a quarter.
Proactively expanded initiative improvements across the franchise to ensure connectivity and generate larger reductions in downstream impacts to call volumes and handle time.
Identified and implemented changes to procedure communications reducing duplication of effort resulting in 300+ hours per year saved. Analyzed inadequate processes resulting in higher employee satisfaction and reducing additional risk.

Corporate Trainer, Facilitator and Event Speaker for a Fortune 500 company.
Partners with clients to enhance theirs and their employees’ effectiveness, profitability and quality of life.
Extremely passionate to help others balance personal life while generating strong, positive results at work.
Coaches professionals and business owners to define productive and valuable use of their time, develop the most efficient and cost-effective operations, and increase profitability through personalized action plans.
Provides career advancement, client experience, time management, employee engagement, performance coaching, and sales/service curricula with proven results.
Facilitation includes multi-year strategic planning, exit planning, team engagement activities, and brainstorming sessions.

Developed teams/teammates to meet /exceed their full potential, achieving high associate engagement satisfaction results of 93% or greater each year – highest scores within the business unit.
Creative and engaging delivery ranges from one-on-one to large conferences with hundreds of participants. A highly energetic and down-to-earth speaker. Thought-provoking and attention-grabbing format leave participants energized and ready to execute.
Current clients, with proven results, include municipalities, small and large corporations, non-profit organizations, Chambers, Associations and other networking groups